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User Guide

Telephone bank with the brand of 95559 is a comprehensive service window offered to the client by Bank of Communications. By means of man seat representative, automatic voice response, fax and Web services, it accepts various consultations, information inquiry, complaints and suggestions from the clients in two languages at 24 hours *365 days and provides various functions. Just dial 95559, and then you can enjoy a full series of convenient and efficient financial services through the phone at your hand.

To better serve the clients, Bank of Communications has enabled national roaming function for 95559, optimized voice service menu, added transaction “shortcut code” functions, improved service waiting policy, perfected the processing flow of clients’ complaints, and integrated client service resources of the whole bank to carry out all-round upgrade of various functions of telephone bank.

Telephone bank voice processif you are individual clients of Bank of Communications, please dial local 95559. The telephone voice process is as following


Special notes:

Card-to-card transfer, agent charge business, fund business, bank securities business and individual foreign currency business of self-service transactions in telephone bank are only realized after the client has done contracting procedure at our outlet.